FanFair Alliance wins “Best Consumer Campaign” Award

On Wednesday 21st March, FanFair Alliance was honoured to receive “Best Consumer Campaign” at the SMK 2018 National Campaigner Awards. Organised by the Sheila McKechnie Foundation, the annual Awards are unique in celebrating some of the country’s foremost change-makers across categories ranging from best use of digital to the young person’s award. FanFair Alliance were […]

FanFair comment: ASA clamps down on misleading marketing

Following a long-running complaint by FanFair Alliance and others, the Advertising Standards Authority has today announced a clampdown on the misleading pricing practices of secondary ticketing websites. This will ban websites such as Viagogo, StubHub, Get Me In and Seatwave from the following: – Not making clear the total ticket price at the beginning of […]

FanFair comment: Government boosts legislation to protect consumers from touts

Some good news… Government has updated business guidance for the Consumer Rights Act 2015 – bolstering the legislation in two ways that should empower artists and event organisers when their tickets are listed for resale. The changes are intended to provide consumers with greater transparency when buying second-hand tickets. Currently, secondary ticketing operators and their sellers […]

FanFair comment: Google launches certification process for ticket resellers

Yesterday, Google’s global certification process for ticket resellers went live. Under this new system, secondary ticketing platforms must meet a range of criteria before they can access Google’s advertising platforms – for instance, on their own website they must prominently disclose they are a secondary market, and that tickets may be above face value. Crucially, they […]

CMA to take enforcement action on secondary ticketing sites – FanFair Alliance response

TUESDAY 28TH NOVEMBER Today, the Competition & Markets Authority (CMA) have announced it will be taking enforcement action against secondary ticketing websites suspected of breaking consumer protection law. This follows a thorough investigation into the sector – to which FanFair Alliance has submitted significant evidence – that has identified widespread concerns about the information would-be ticket buyers are given, as well as evidence that […]

Google announces global certification for ticket resellers

Yesterday, Google announced an important update to their advertising policies on ticket resale. From January 2018, event ticket resellers will need to be certified before they can advertise through AdWords. The policy will apply globally, across all accounts that advertise ticket resale. Needless to say, this appears to be a positive development. It should have ramifications on the controversial marketing practices […]

BBC Watchdog: FanFair Alliance publishes Victim of Viagogo self-help guidance

On Wednesday night (August 2nd), BBC 1’s Watchdog investigated the UK’s estimated £1bn per annum secondary ticketing market – raising yet more concerns about business practices in this sector, and in particular those of the Swiss-based company Viagogo. The programme included interviews with distressed Viagogo customers who believe they have been mis-sold tickets via the site and […]


New FanFair Alliance research highlights the extent to which so-called secondary ticketing platforms such as Viagogo, StubHub and Get Me In! could be misleading would-be ticket buyers through their online marketing practices on Google and other search engines – paying to top search results with tickets listed by touts, when face value tickets from authorised […]

Think you’ve been ripped off? Claire Turnham’s self-help guide for dealing with secondary ticketing platforms…

All so-called secondary ticketing platforms, such as Viagogo, StubHub, GetMeIn! and Seatwave, state they have a cast iron guarantee policy – and that “if a problem arises” for a buyer, then they will step in to provide comparable replacement tickets or a refund. This all sounds good in practice. However, many consumers appear to encountering problems when […]