Government announces “bots ban” is coming into force

Government has announced that legislation to penalise touts who use automated software to bulk-buy tickets comes into effect as of today. The announcement has been welcomed by FanFair Alliance as another important step towards recalibrating the ticket resale market, ensuring it works for consumers and not the self-styled “brokers” and “power sellers” who dominate sites […]

Online Ticket Touting – Google, We *Still* Have A Problem

In July 2017, FanFair Alliance published research to show how Viagogo, StubHub and Get Me In! could be misleading live music audiences through their use of pay-per-click Google advertising.  By paying to dominate search results for live music events – even when those events were not sold out – we felt so-called secondary ticketing sites […]

FanFair Alliance Response To ASA Ruling On Viagogo

Today, the Advertising Standards Authority (ASA), has announced that they are referring viagogo AG to National Trading Standards for failure to make changes to misleading pricing information on their website. See here for full detail. Alongside this referral, the ASA’s Compliance team will also implement concurrent sanctions – including working with Google on non-compliant viagogo […]

Government to tackle touts who bulk harvest tickets – new legislation to be introduced next week

The Department for Digital, Culture, Media & Sport has revealed that the new legislation to tackle bulk-harvesting of tickets by dedicated touts will be laid before Parliament this week. Once activated, it would mean those using “automated software” to bulk-buy tickets for resale on secondary ticketing sites at hugely inflated prices will face an unlimited […]

FanFair Alliance wins “Best Consumer Campaign” Award

On Wednesday 21st March, FanFair Alliance was honoured to receive “Best Consumer Campaign” at the SMK 2018 National Campaigner Awards. Organised by the Sheila McKechnie Foundation, the annual Awards are unique in celebrating some of the country’s foremost change-makers across categories ranging from best use of digital to the young person’s award. FanFair Alliance were […]

FanFair comment: ASA clamps down on misleading marketing

Following a long-running complaint by FanFair Alliance and others, the Advertising Standards Authority has today announced a clampdown on the misleading pricing practices of secondary ticketing websites. This will ban websites such as Viagogo, StubHub, Get Me In and Seatwave from the following: – Not making clear the total ticket price at the beginning of […]

FanFair comment: Government boosts legislation to protect consumers from touts

Some good news… Government has updated business guidance for the Consumer Rights Act 2015 – bolstering the legislation in two ways that should empower artists and event organisers when their tickets are listed for resale. The changes are intended to provide consumers with greater transparency when buying second-hand tickets. Currently, secondary ticketing operators and their sellers […]