On Wednesday 21st March, FanFair Alliance was honoured to receive “Best Consumer Campaign” at the SMK 2018 National Campaigner Awards.

Organised by the Sheila McKechnie Foundation, the annual Awards are unique in celebrating some of the country’s foremost change-makers across categories ranging from best use of digital to the young person’s award.

FanFair Alliance were jointly awarded, alongside Claire Turnham from the Facebook campaign group Victim of Viagogo, for the regulatory and political progress made over the past 18 months to make event ticketing in the UK more fan-friendly.

This award, was sponsored by Which? and presented by their Director of Advocacy and Public Affairs, Pete Moorey.

Speaking of their win, FanFair Alliance campaign manager Adam Webb said, “The push back against online ticket touts has been a real collective effort and one where we are now starting to see substantial progress. We are delighted to collect this award on behalf of all those who have campaigned for so long, and hope a more transparent and consumer-friendly ticket resale market emerges as a result.”

Claire Turnham, from Victim of Viagogo said, “This is a true team effort and shows people power at it’s best. Together, our commitment to ensure safer ticketing practice and our strong, connected voices are empowering victims, transforming experiences and bringing change.” 

SMK’s Chief Executive Sue Tibballs said: ‘The SMK Campaigner Awards provide us with a unique opportunity to celebrate some of the most inspiring, innovative and often courageous people who are speaking out to effect change. Our communities are fairer, safe, kinder and more tolerant as a result. Our thanks and congratulations to them all.”

Self-help guidance developed by FanFair Alliance and Victim of Viagogo – now updated to include the recent ASA ruling against ticket resale websites – has resulted in more than £210,000 being refunded to secondary ticket buyers in the form of chargebacks.