FanFair Alliance has welcomed today’s announcement of an enforcement investigation by the Competition and Markets Authority (CMA) into suspected breaches of consumer protection law in the online secondary ticketing market.

However, with other countries taking decisive measures to better regulate ticket resale, it is imperative that UK fans can benefit from similar protections.  And fast.

The CMA’s investigation aims to ensure that fans are provided with the full range of information required by law when buying tickets.

screen-shot-2016-12-19-at-15-57-10Notably, it will focus on both those selling tickets and the secondary ticketing platforms that advertise them.

In a statement, Andrea Coscelli, CMA Acting Chief Executive, said that any breaches of consumer law would be followed by enforcement action.

The full detail can be viewed here: 

FanFair’s response is as follows:

An enforcement investigation into online secondary ticketing is to be welcomed – especially in the context of ongoing scrutiny from Government, MPs, HMRC and the Culture, Media & Sport Select Committee, whose chair recently described this sector as a “national scandal”.

With such momentum, FanFair sincerely hopes that root-and-branch reforms will take place in 2017.

Gig goers need transparency. They should know when the terms and conditions on their tickets prevent resale, and we welcome proper enforcement of the existing law so that real fans have a fair chance to buy tickets and stop them being scooped up by touts. The CMA looking at who these ‘professional sellers’ are and how they obtain their tickets is a positive development. 

However, UK audiences will be continue to be frustrated that measures to genuinely fix ticket resale are not being taken sooner – and while other countries take swift and decisive actions, British fans continue to be ripped off by touts operating under cover on the Big Four resale sites. 

We call on the Government to respond to recommendations made in the Waterson Review on secondary ticketing, and welcome the potential of a full inquiry by the Select Committee in the new year.