Since 2016, FanFair Alliance has helped deliver major reforms to the secondary ticketing market

Who we are

Bringing together a wide cross-section of the music and creative community, we take a stand against profiteering in the secondary ticketing market.

Our supporters promote pro-consumer legislation, technologies and practices, and aim for more fans to buy and exchange tickets at face value prices.

For those seeking redress from secondary ticketing platforms, we recommend following this advice developed by FanFair Alliance and Claire Turnham founder of the Victim of Viagogo Facebook group.


What can you do to help?

Music Businesses

Take a stand against the touts. Join us and sign the FanFair Declaration today.

Fans speak up

Been ripped off by online touts? We’re interested in hearing about your experiences.

Ripped off in the secondary market? Looking for a refund?

Download the free “Victim of Viagogo” self-help guidance

Free Download

How to stop ticket touts with terms & conditions

Free Download

A guide for managers to help combat online ticket touting

Free Download

Tips for beating the touts when buying tickets online