CMA to take further legal action against Viagogo – FanFair Alliance reaction

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This morning, the Competition & Markets Authority (CMA) have announced they are moving forward with legal proceedings for contempt of court against notorious secondary ticketing site Viagogo, following concerns it has failed to comply fully with a court order served in November 2018.

Despite making a number of changes to its website, the CMA has stated that Viagogo is still falling short in a number of key areas.

In particular:

– The warning Viagogo gives to people that tickets with resale restrictions may not get them in to an event does not meet the requirements of the order
– Viagogo is still using some misleading ticket availability messages, for example displaying inaccurate claims about the number of tickets left on the site
– Some seat numbers are not being displayed on the website as required
– In some cases, incomplete addresses of businesses selling tickets are being displayed to consumers

Welcoming this important development, Adam Webb, campaign manager for FanFair Alliance, said:

“FanFair Alliance fully supports the CMA’s decision in taking further action against Viagogo and asking a court to find them in contempt. 

“Our campaign has consistently raised serious concerns that Viagogo remains short of full compliance with UK consumer law, and trust that any court action will take place without delay. 

“This company can be allowed no more excuses to delay or drag its heels.” 

The FanFair Alliance campaign is supported by a wide cross section of the music business, including artist teams for the likes of Mumford & Sons, Arctic Monkeys, Nick Cave, Little Mix, Ed Sheeran, Adele, Iron Maiden, Biffy Clyro, Mark Knopfler, Pixies, Wolf Alice, Noel Gallagher and many others.